Privacy Policy
Last Updated: October 21, 2026
1.0 OVERVIEW
This Document. This document (“Privacy Policy”) explains how we collect, use, process, share, store, and protect your personal information when you (a) access and use our website (“Website”) and our online platform (“Platform”) and our mobile application (“App”) (Website, Platform, and App collectively referred to as, “Services”) and (b) when you order through our Platform or our App and receive automotive oil changes, fluid top-offs, and similar services and associated products provided by the Company (“Oili Offerings”).
The Parties. This Privacy Policy constitutes a binding legal agreement by and between Oili, Inc. (“Company”, “we”, “us”, “our”) and you, an individual (“User”, “you,” “your”) (each Company and User referred to individually as a “Party”, and collectively as the “Parties”).
Defined Terms. Defined terms are as specified throughout this Privacy Policy, and are identified in quotes. The singular meaning of a defined term will have the same meaning as the plural meaning and vice versa. When section is used, it is referring to a section of this Privacy Policy.
Your Agreement to these Terms. By accessing and using the Services, you agree to be bound by this Privacy Policy. If you do not wish to be bound by this Privacy Policy, please do not use the Services.
2.0 CATEGORIES OF PERSONAL INFORMATION THAT WE COLLECT AND WHEN WE COLLECT PERSONAL INFORMATION
Collection of Information. We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with you (“personal information”). Personal information does not include publicly available information from government records or de-identified or aggregated information or other publicly available information.
When you Access our Website. When you access our website (which includes cookies and similar technologies, and/or communicate with us when accessing our Website, we may collect, store and use different categories of personal information about you, including:
| Categories of information | Type of information |
|---|---|
| Contact information | first and last name; email address |
| Internet information | internet protocol address; browsing time; cookie information; page history; device identifiers; geolocation |
| User content | questions and information that you provide through our Website; text records; voicemails; photographs |
When you Access and Use our Platform and our App. When you use our Platform and our App (which includes cookies and other similar technologies), create an account with us, and/or communicate with us, we may collect, store and use different categories of personal information about you, including:
| Categories of information | Type of information |
|---|---|
| Account information | first and last name; email address; cell phone number business name; business email address; business cell phone number |
| Other information | postal address; vehicle information you provide, including year, make, model, license plate and issuing state or jurisdiction, fuel type and transmission type; VIN and related vehicle specifications obtained from vehicle-information providers or other lookup sources; lookup results and vehicle information verified or corrected by our technicians. business postal address |
| Payment information | credit card information |
| Internet/device information | internet protocol address; amount of time during which you have had an account with us; browsing time; cookie information; page history; browser and device characteristics; operating system; device name; social media identifiers; geolocation |
| User content | content that you create or provide to the Platform and our App; text records; chat records; voicemails; audio recordings; video recordings |
When you Receive Oili Offerings. When you receive Oili Offerings, we may collect, store, and use different categories of personal information about you, including:
| Categories of information | Type of information |
|---|---|
| Other information | audio and video recording of an oil change service provided to you; which may include audio and video recording of you; recording your VIN number, your license plate, the outside and inside of your vehicle, your residential/business door, and the inside of your home/business |
When you Participate in a Survey and/or Review. When you communicate with us regarding a survey and/or review and/or participate in a survey and/or review, we may collect, store and use different categories of personal information about you, including:
| Categories of information | Type of information |
|---|---|
| Contact information | first and last name; email address |
| Internet information | internet protocol address |
When you Apply for Employment with Us. When you apply for an open position of employment with us, attend a recruitment event, we contact you for an open employment position with us, and/or you participate in an interview with us, we may collect, store and use different categories of personal information about you (to the extent permitted under law), including:
| Category of information | Type of Information |
|---|---|
| Contact information | first and last name; postal address; email address; cell phone number |
| Ability to work | citizenship status; residency and work permit status; visa information |
| Employment history | current and past employers; current and past job titles; employment dates; responsibilities in previous roles; referrals from past employers |
| Education history | academic qualifications; degrees obtained; certifications obtained; training courses completed; transcript information |
| Position applying for | terms of job applying for, including position/title, reporting manager; targeted compensation, salary, wages, bonuses, commissions; location of employment; benefits; and other job preferences |
| Referral requests | your contact information that is provided by one of our employees to refer you for a position |
| Other information | date of birth; image and voice recording (if interviewing via video conferencing); voicemails; text records; other information that you choose to submit as part of the application or interview process; photograph; signature; handwriting; professional associations; publications |
| Internet/device information | geolocation; IP Address; MAC address; other computer information |
If we offer you an employment position with us and you accept our offer, then the personal information that we collected about you during the recruitment process will become a part of your employment file with us. Your personal information will be governed by the terms of the employee privacy policy, which will be provided to you when you are on-boarded as an employee.
When you Apply as a Contractor, Consultant, or Advisor with Us. When you apply for an open position as a contractor, consultant, and/or advisor with us, we contact you for an open position as a contractor, consultant, and/or advisor with us, and/or you participate in an interview with us, we offer you a position as a contractor, consultant, advisor with us and you accept such offer, and/or accept a position with us as a contractor, consultant, advisor, we may collect, store and use different categories of personal information about you (to the extent permitted under law), including:
| Category of information | Type of Information |
|---|---|
| Contact information | first and last name; postal address; email address; cell phone number; business postal address; business email address; business cell phone number |
| Ability to work | citizenship status; residency and work permit status; visa information |
| Services history | current and past services performed; dates of services |
| Services applying for | terms of services applying for: start date; reporting manager; services to be performed; compensation |
| Other information | date of birth; image and voice recording (if interviewing via video conferencing); text records; voicemails; other information that you choose to submit as part of the application or interview process; photograph; handwriting; signature; professional associations; publications |
| Internet/device information | geolocation, IP Address; MAC address; other computer information |
| Additional Information - based upon acceptance of position | |
| Financial information | bank account information; electronic wallet information |
| Identification information | tax ID number or social security number; driver’s license number |
| Job related information | disciplinary actions, complaint reports; work schedule, time off |
| Other information | username and password; social media account identifiers; emergency contact information |
| Third party applications | details about what third party applications and services you have access to in order to perform your duties as a contractor, consultant, or advisor |
If we offer you a position as a contractor or consultant or advisor and you accept our offer, then the personal information that we collected about you during the recruitment process and after we hire you, as applicable, will become a part of your personnel file with us. Your personal information will continue to be governed by this Privacy Policy.
Other Resources. We also may collect your personal information from public media profiles, such as Linkedin (where permitted), our third party providers, marketing representatives, and/or influencers. We may also obtain vehicle identifiers and specifications from vehicle-information providers and publicly available sources, including through automated or AI-assisted lookup tools, to identify the vehicle and prepare for and provide the requested service.
Failure to Provide Information. If you fail to provide certain personal information to us when requested, we may not be able to perform all our legal and contractual obligations or carry out all activities requested by you.
3.0 OUR USE, PROCESSING, AND STORAGE OF YOUR PERSONAL INFORMATION
When you Access our Website. If you access our Website (which includes cookies and similar technologies), and/or communicate with us when accessing our Website, then we use, collect, and process your personal information for the following purposes:
| Legal Basis | Purpose |
|---|---|
| Contract | to provide you with information that you request |
| Legitimate Interest | to enable participation in interactive features of our Website, notify you of changes to this Privacy Policy |
| Legal Obligation | to comply with our legal obligations |
When you Access and Use our Platform and our App. If you use our Platform and our App (which includes cookies and other similar technologies), create an account with us, and/or communicate with us, then we use, collect, and process your personal information for the following purposes:
| Legal Basis | Purpose |
|---|---|
| Contract | to create and manage your account; process your purchase transactions; and provide you with products and services |
| Consent | to use cookies; to request your opinion or feedback |
| Legitimate Interest | to enable participation in interactive features of our Platform and our App; notify you of changes to this Privacy Policy; inform you of new products and services; determine how our Platform and our App is being used to improve the features and functionality of our Services; provide some forms of advertising and marketing services; to determine the effectiveness of marketing and promotional campaigns and usage trends; to keep our Platform and our App safe and secure |
| Legal Obligation | to maintain and process records for tax and accounting purposes; and to comply with our legal obligations |
When you Receive Oili Offerings. When you receive Oili Offerings, then we may use, collect, and process your personal information for the following purposes:
| Legal Basis | Purpose |
|---|---|
| Legitimate Interest | for insurance policy purposes, to improve our Oili Offerings |
When you Participate in a Survey and/or Review. If you communicate with us regarding a survey and/or review and/or participate in a survey and/or review with regard to our services and products, then we use, collect, and process your personal information for the following purposes:
| Legal Basis | Purpose |
|---|---|
| Contract | to participate in a survey and/or provide a review with regard to our services and products |
| Consent | to collect your sensitive information when you participate in a survey |
| Legitimate Interest | to notify you of changes to this Privacy Policy |
| Legal Obligation | to comply with our legal obligations |
When you Apply for Employment with Us. If you apply for an open position as an employee with us, attend a recruitment event, we contact you about an open position with us; and/or you participate in an interview with us, then we use, collect, and process your personal information for the following purposes:
| Legal Basis | Purpose |
|---|---|
| Legitimate Interest | for applicant administration; communicating with you about the hiring process; assessing qualifications for a particular position; making hiring decisions; to fulfill a referral request; verify the information provided; inform you about recruitment events; to provide accommodations requested for physical or mental conditions during the recruitment process |
| Consent | to request your opinion or feedback or as otherwise information required by law |
| Legal obligations | to monitor compliance with anti-discrimination laws or government reporting obligations; defend against legal claims |
When you apply as a Contractor, Consultant, or Advisor and/or are a Contractor, Consultant, or Advisor with Us. If you apply for an open position with us as a contractor, consultant, advisor, attend a recruitment event, we contact you for an open position with us, you participate in an interview with us, and/or accept a position with us as a contractor, consultant, advisor, then we use, collect, and process your personal information for the following purposes:
| Legal Basis | Purpose |
|---|---|
| Contract | for contractor, consultants and advisors administration (if we offer you a position and you accept): to manage our relationship; make payment of any compensation due to you |
| Legitimate Interest | for applicant administration; communicating with you about the hiring process; assessing qualifications for a particular position; making hiring decisions; to fulfill a referral request; verify the information provided; inform you about recruitment events; to provide accommodations requested for physical or mental conditions during the recruitment process. |
| Consent | to request your opinion or feedback or as otherwise required by law |
| Legal obligations | to monitor compliance with anti-discrimination laws or government reporting obligations; defend against legal claims |
Use of Information. In some instances, we may use your personal information in combination with information belonging to others. In this process, we use various methods to remove the identifying portions of any personal information before combining it with the information of others. The output of this process is aggregate data, which is incapable of identifying you or any others. We use this aggregate data for several reasons, including improving the features and functions of our Services and Oili Offerings, and how we deliver them to you.
Storing Information. We will store your personal information in the United States, and will store it for as long as necessary to fulfill the purposes for which it was collected, and to allow us to satisfy any legal, accounting, and reporting requirements.
Automated vehicle lookup. We may use automated tools, including AI-assisted tools, to help retrieve and match vehicle identifiers and specifications and provide lookup results to our technicians. Our technicians verify the vehicle on site and may correct lookup results before confirming the applicable oil service and its flat-rate price. A lookup result does not by itself authorize a changed charge.
Advertising and Your Choices. We share personal information, including IP addresses, device identifiers, cookie and other online identifiers, browsing and activity data on our Services, and purchase or conversion data, with third-party advertising platforms such as Meta and Google for targeted or cross-context behavioral advertising.
You may opt-out of the sale or sharing of your personal information for these purposes through the “Do Not Sell or Share My Personal Information” link on https://oili.com and the corresponding privacy control in our Platform and App. The choice to opt-out is available to you without you creating an Account or signing in to our Platform or App. We honor recognized opt-out preference signals, including Global Privacy Control, for the browser or device and associated profiles, and for you more broadly when we can identify you.
Children’s Information. We do not knowingly collect, process, or store the personal information of a user who is not of legal age in the state where you reside. If we learn that we have collected, processed or stored the personal information of a user who is not of legal age in the state where you reside, we will use commercially reasonable efforts to delete such personal information as soon as possible.
4.0 PROVIDING YOUR PERSONAL INFORMATION TO THIRD PARTIES AND TRANSFER OF PERSONAL INFORMATION
Providing your Information. We may provide your personal information to third parties, where we do not receive a monetary payment, including:
| Third Party | Purpose for providing personal information |
|---|---|
| Service providers | a “Service Provider” is a company or person which processes your personal information for a business purpose under a contract between us and the Service Provider Examples of a business purpose are: hosting our Services, hosting our survey data, analyzing our survey data, hosting the reviews of our services and products; data storage, processing orders, fulfilling orders, processing payments, processing accounting functions, insurance policy providers, recruiting services, and providing services such as email notifications, to monitor and analyze trends and usage, technical assistance |
| Marketing agencies | to assist in marketing and email campaigns |
| Public authorities & legal proceedings | to respond to a subpoena, warrant or other legal processes issued by a court or public authority; discovery requests and demands as part of a civil lawsuit or similar legal process; disclosure is required to comply with applicable laws, and similar legal processes |
| Business transfer | if we sell our business, your personal information may be sent to the buyer of that business and if we buy a business, we may acquire your personal information |
| Professional advisors | to our attorneys and accountants who assist us in providing our products and services to you |
We may provide the vehicle identifiers and specifications needed for a lookup to providers that help us identify vehicles, retrieve vehicle information and support automated or AI-assisted lookup. We use the resulting information to prepare for service, verify vehicle specifications and support technician review.
We do not sell or share mobile phone numbers collected for SMS programs, or SMS opt-in and consent records, with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers solely to operate and support Oili’s messaging programs on our behalf, subject to restrictions on their use of the information for their own marketing or promotional purposes. SMS consent does not authorize another party to market to you.
Transfer of Information. If you reside outside of the United States, we will transfer your personal information to the United States, and we will put in place the required safeguards so that the transfer of your personal information complies with data protection laws.
5.0 YOUR PRIVACY RIGHTS
Your Rights. Depending on applicable law, you may have some or all of the rights described below. Contact us as specified in Section 8 for help exercising your rights. We will explain any applicable exception or denial and any appeal procedure available to you under applicable law.
| Right | Your rights and the actions you may take |
|---|---|
| Be Informed | You have a right to know your personal information that we collect, use, process, and store. By logging into your account with us, you can identify much of your personal information that we collect. |
| Access | You have a right to access your personal information that we collect, use, process, and store. By logging into your account with us, you can access much of your personal information. |
| Correction | You have a right to correct your personal information that we collect, use, process, and store. By logging into your account with us, you can access much of your personal information. We ask that you keep your personal information accurate and up-to-date. |
| Deletion | You have a right to delete your personal information that we collect, use, process, and store. You may delete your Account or request deletion of personal information we maintain about you. We retain information only for a lawful purpose and period permitted or required by applicable law, and subject to any applicable DPA. When an exception prevents deletion, we will explain the applicable reason, unless prohibited by law, and protect the retained information. |
| Restrict Processing | You may have a right to request that we restrict processing of your personal information under certain circumstances, including if you believe the personal information is not accurate. |
| Portability or copy of | You may have the right, if it is possible, given our then-current automated systems and data architecture, to receive your personal information in machine readable format or receive a copy of your personal information. |
| Objection | You may have the right, in limited circumstances, to object to our processing of your personal information. |
| Opt-Out | You may opt-out of the sale or sharing of personal information for targeted or cross-context behavioral advertising through “Do Not Sell or Share My Personal Information.” Recognized opt-out preference signals, including Global Privacy Control, are also honored as described above. Additional rights may apply under the law of your state. |
Non-Discrimination. We will not discriminate against you by (a) denying you use of our products or services; (b) charging different prices or rates to similarly situated customers; (c) providing a different level or quality for use of our products or services; (d) for exercising your rights.
Shine the Light. If you are a resident of the State of California, under California Civil Code known as the “Shine The Light”, your may request and obtain from us, once a year, and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared your personal information during the immediately preceding calendar year. If you are a resident of the State of California and would like to make such a request, please submit your request in writing via email to us as specified in section 8.
Request of Your Information. When you contact us regarding the rights in your personal information, we may request information reasonably necessary to verify your identity, as permitted by law. We do not require identity verification or Account creation to process an advertising sale/sharing opt-out or recognized opt-out preference signal.
There will be no charge to request and receive access to your personal information which we have collected about you, but only for the number of requests as allocated by the applicable law of the state where you reside. If we cannot provide you with access to your personal information, we will inform you of the permissible reasons why we may not be able to provide access.
In addition, we may not always be able to fulfill your request to your satisfaction. In some cases, we may be prohibited by law, agreement, or legitimate interest to fully comply with your request. When those situations arise, we will inform you of why we are unable to fulfill your request.
6.0 COOKIES AND OTHER SIMILAR TECHNOLOGIES THAT WE USE
Definition of Cookies and Other Technologies. We use cookies, web beacons and similar technologies (“Technology”) on our Services to enhance and improve your experience and tailor advertisements when you use our Services.
A “cookie” is a small text file that is stored in your computer’s internet browser when you access and use a website or app. There are many different types of cookies. Some cookies are used to make websites or apps function properly, called “strictly necessary cookies”. Other cookies, called targeting, functional, or performance cookies, are used to analyze site performance and traffic, or to tailor advertisements to users. Some cookies contain unique identifiers about you or your device. A cookie will be either a “session” cookie or a “persistent” cookie: (a) a session cookie will expire when you stop using our Services, and (b) a persistent cookie will be stored in your device’s web browser, and will remain in use until the expiration date has expired (you can delete a persistent cookie before its expiration date by using the web browser on your device).
“Web beacons” are site instrumentation that helps to determine the kind of response the online activities generate. Web Beacons may also be used by a third party to monitor a user’s activity on a website. For example, web beacons can document how many times a page has been viewed or how many of the e-mails, requested by visitors, are actually opened. Generally, any electronic image that is part of a web page or html-based email, including ad banners, can act as a web beacon.
Technology Used on our Services. When you access and use our Services, we will send that identifier to your device and it will be stored on your device. Your device will send the identifier back to us each time you access and use our Services.
Type of Technology Used on our Website. We use the following types of Technology on our Website:
| Type of Technology | Who’s Technology | Purpose of Technology |
|---|---|---|
| Targeting cookies | third party cookies | these cookies are persistent cookies and analyze user behavior and allow us to deliver marketing messages to you |
Type of Technology Used on Platform. We use the following types of Technology on our Platform:
| Type of cookie | Who’s Technology | Purpose of Technology |
|---|---|---|
| Functional cookies | our cookies and third party cookies | these cookies are generally session cookies but can be persistent cookies, and allow our Platform to remember choices you made when you previously accessed and used our Platform, authentication, and to send push notifications to you related to an appointment for our oil change service |
Type of Technology Used on our App. We use the following types of Technology on our App:
| Type of Technology | Who’s Technology | Purpose of Technology |
|---|---|---|
| Device identifier | our technology | these identifiers enable us to send push notifications to you related to an appointment for our oil change service |
Cookies from Third Parties. Our Services use performance cookies sent to you by companies other than us. When you use our Services, you may see embedded content or you may be directed to other websites. We do not control the placement of cookies by the embedded content or other websites. You may wish to review the privacy policies of these third parties that can be found on their websites.
Analytics. We use the services of Google Analytics and other analytics providers in our Services to understand how you use our Services so that we can improve the features and functionality, as well as, your user experience.
Managing Cookies. Many cookies can be disabled through the browser on your device by following the instructions on your web browser. The instructions are usually located in the ‘Help’ or ‘Tools’ menus of your web browser. Please note: you cannot disable a strictly necessary or essential cookie. Blocking all cookies can have a negative effect on your ability to access and use our Services.
7.0 PROTECTING YOUR PERSONAL INFORMATION
Our Security Measures. We are committed to protecting the security of the personal information that we collect from you. We use reasonable physical, technical, and administrative measures to help protect your personal information from the risk of accidental loss, and unauthorized or inappropriate access, destruction, use, modification, or disclosure.
Your Obligations. The safety and security of your personal information also depends upon you. When you access our Services, you are responsible for keeping this personal information confidential and not sharing it with unauthorized individuals or entities.
8.0 CONTACT INFORMATION
Contact Us. If you have any questions regarding the collection, processing or storage of your personal information, or to exercise your rights under this Privacy Policy, please contact us either (a) via email at support@oili.app or (b) via our Website at https://oili.com/contact-us.
9.0 CHANGES TO THIS PRIVACY POLICY
Changes. Occasionally, we may make changes to this Privacy Policy and the most recent version of this Privacy Policy is the one that applies to you. If we make material changes to this Privacy Policy, we will provide you with notice by displaying a prominent notice on our Website or by sending you an email. Please make sure you read any such notice carefully. Having received notice of any changes to this Privacy Policy, if you continue to access and use the Services, then you agree to the updated Privacy Policy. Neither the course of conduct between the Parties nor trade usage will act to modify or alter the provisions of this Privacy Policy.